FAQS

Allist Culture Return & Refund Policy

At Allist Culture, we are committed to providing high-quality hoodies and ensuring your satisfaction. If you're not completely happy with your purchase, we’re here to help!

Returns

1. Eligibility:

   • You can return your hoodie within 14 days of the purchase date.
   • Items must be unworn, unwashed, and in their original packaging with tags intact.

2. Non-Returnable Items:

   • Customized or personalized hoodies
   • Sale or clearance items (unless otherwise specified)

How to Initiate a Return

1. Contact Us:

   • Email us at allistcairo@gmail.com with your order number and reason for the return.

2. Return Authorization:

   • We will provide you with a Return Authorization (RA) number and detailed instructions for your return.

3. Pack and Ship:

   • Please securely pack the hoodie and include the RA number. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

1. Processing Time:

   • Once we receive your returned hoodie, we will inspect it and process your refund within 2-3 business days.
   • Refunds will be issued to the original payment method used during the purchase.

2. Shipping Costs:

   • Original shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

• If you need a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective hoodie, please contact us within 7 days of delivery at allistcairo@gmail.com. We will arrange for a replacement or a full refund.

Contact Us

For any questions or concerns regarding your return or refund, please reach out to us at allistcairo@gmail.com.

Thank you for supporting Allist Culture!